Rakuten has hit back over claims that reviews of the Kobo Touch were allegedly removed from Japanese sites. The company says that some customers were able to leave reviews before launch, and that these reviews were removed since they were not relevant to the actual service.
Rakuten’s response doesn’t really address all the issues that have been raised by the Kobo Touch launch, but it does show that the company seems to be working to iron out any creases. There were high hopes that the Kobo Touch would be a big hit in Japan, and it’s still too early to say whether any damage has been caused by this mini-controversy.
With Amazon poised to enter the Japanese market, this is clearly a sensitive time for everyone involved in the Japanese ebook industry. Those writing off the Kobo Touch in Japan, though, might be better off waiting a little. Small early problems don’t always indicate long-term failure, and the device could yet overcome these problems.