Here’s a story that might send a chill up the spine of anyone who regularly buys ebooks from Amazon, and indeed from anyone who deals with Amazon for any purpose: the company has been accused of closing one woman’s account, wiping her Kindle, and refusing to give a proper explanation.
You can read the full story here. Amazon claims that the woman’s account was linked to another account that had previously been closed down; the woman insists that this isn’t the case. It’s no surprise that Amazon has ways of tracking linked accounts, but the steadfast refusal of the company to discuss the issue beyond a series of bland customer ‘service’ emails in this case must be frustrating for the qoman in question.
Amazon’s reputation for customer service has tended to be rather better than many other large tech companies (*cough*Paypal*cough*), with stories of the company replacing Kindles with little prompting. But this story suggests that the company can also be rather firm when it makes a decision. If the woman truly has no idea why her account was closed and her Kindle was blocked, is Amazon right to just take this action without offering a proper explanation?